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U4 Vehicle Hire - Royal Tunbridge Wells
 
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Terms and Conditions of Hire

Customer Information

All bookings are to be confirmed with credit or debit cards. A one day hire charge, will be deducted from the card in the event of cancellation.

DAILY RENTAL PERIOD 8:00am to 8:00am the following day.

WEEKEND CAR HIRE Midday Friday to Midday Monday

WEEKEND VAN HIRE 08:30am Saturday to 8:00am Monday

EXTENSION TO HIRE PERIOD by prior arrangement and payment.

MILEAGE limited to 200 miles on a single day hire.
Otherwise unlimited, unless otherwise stated.

EXCESS MILEAGE charged at 10p per mile.

LATE RETURNS charged from £10.00 per hour

MINIMUM DEPOSIT of £250.00 or a CDW from £5.00 per day with a minimum deposit of £50.00 required on all hires

ALL DRIVERS must be over 21 (over 25 on some vehicles) and under 75 years and have held a full driving licence for at least 1 year. (2 years experience required for drivers under 23)

FUEL must be replaced before returning the vehicle

INSURANCE covers damage to the vehicle as a result of a collision, with an agreed excess.
The hirer remains fully liable for certain damage such as kerbed wheels or tyres, roof damage, deliberate or negligent interior damage etc.
Only the hirer, or persons approved by our office are insured to drive the vehicle.

CONTINENTAL USE will incur an additional charge.
VEHICLES CANNOT BE TAKEN OVERSEAS WITHOUT PRIOR CONSENT.

AN ADMINISTRATION FEE of at least £10 will be charged for the handling of motoring and parking offence paperwork.
 

Terms and Conditions
1.   Your contract with us
These are the terms under which the vehicle is rented by the hirer ("you") by the lessor (“us”) and on which any insurance cover is provided for you by us. It is important that you read and understand these terms before you sign the Rental Agreement.
2. Period of hire
You will have the use of the vehicle described for the period specified on the rental agreement. With our written agreement you can extend the rental period but this shall not exceed 90 days in total.
If the vehicle is not returned by the due back time and date to the agreed place of return, our consent for your continued use of the, vehicle will automatically be withdrawn and we shall be entitled to charge you for each day or part of a day's unauthorised usage at the prevailing published full daily rate until the vehicle is returned or recovered
You will be responsible for the vehicle, its accessories and its parts and fully liable under these terms of rental from the time we give you the keys, or we leave them at the place and time which we have arranged with you in advance. You continue to be responsible and fully liable under these terms of rental until the vehicle and keys are returned to us by returning them to our authorised representative or any other method previously agreed in writing by us.
3.   Your responsibilities to us
3.1   You must make payment on demand for all charges as set out in condition 7 below
3.2   You must look after the vehicle and keys to the vehicle, making sure it is locked and secured when not in use and properly protected against damage due to bad weather. You must ensure that the correct fuel is always used. When not in use, you must set and use any security device fitted to or supplied with the vehicle.
3.3   You must not sell, rent or dispose of the vehicle or any of its parts, or allow anyone else to have or obtain possession or rights over it.
3.4   You must not allow any work to be carried out on the vehicle without our permission. We will reimburse you for repairs on production of a receipt only where the repairs have been previously authorised by us
3.5   You must return the vehicle, in similar condition as when received, to the agreed place of return during our published hours of business and agree the physical condition of the vehicle with a member of staff. If the vehicle needs more than our standard valeting or the interior has been damaged in any way, then you will be responsible for the cost of rectifying the damage Responsibility for such damage is not covered by any waiver or our insurance
3.6   While you are renting the vehicle you will be liable as if you were the owner for any offences committed under the Road Traffic Acts (or any equivalent legislation) and any other relevant loss in respect of the vehicle and its use during the rental period which results in the imposition of fixed penalties or excess charges. You also agree to us sending you any notices requesting such fines to the address given on the rental agreement and that you will settle all such penalties and charges incurred during the period of rental in a timely manner and so as not to cause us any loss. You agree to indemnify us against any costs, expenses and losses incurred by us as a result of any such penalties or charges
3.7 You will not smoke in the vehicle, Evidence of smoking will incur a £50 penalty charge.
4.   Our responsibilities to you
When the rental starts the vehicle will be roadworthy and fit for normal use. If it is not, or it becomes unfit for normal use during the rental you should inform the rental location or telephone the emergency number given to you at the time of rental. If you have followed these terms we will endeavour to repair or replace the vehicle. We will not be liable for damages arising from defects other than defects or mechanical failures attributable to a breach of this warranty or a breach of any duty or law to take reasonable care of the safety of the vehicle. Nothing in these terms and conditions shall be deemed to exclude or restrict our liability for death or personal injury resulting from our negligence or any other liability which cannot be excluded as a matter of law
5. Personal property
We will not be liable for loss or damage to property left in the vehicle either during the period of hire or there­after. Such property is entirely at your own risk. The vehicle will be inspected on return and any property found will be available for you to collect for a period of seven days. Any unclaimed property may be disposed by us after that time
6.   Conditions of use
The vehicle must not be used or driven
6.1    by any person not named on the rental agreement as a driver or authorised by us in writing and holding a full valid current driving licence.
6.2    for the carriage of passengers for hire or reward,
6.3    for any unlawful purpose or in any way which breaks the Highway Code, road traffic laws or any other laws,
6.4    for racing, pacemaking, reliability trials, speed testing or driving tuition,
6.5    to carry a number of passengers and/or baggage which would cause the vehicle to be overloaded, or in the case of a commercial vehicle a payload which exceeds the maximum payload and individual axle plated weights or for a purpose which requires an Operator's Licence without fulfilling your duty at law to obtain one,
6.6    without our prior written consent outside England, Scotland and Wales
6.7    while in an unroadworthy condition or while failing to comply with any statutory provision,
6.8    for carrying corrosive, radioactive, inflammable, explosive or other harmful substances,
6.9    for carrying anything which due to its smell or condition will harm the vehicle or prevents us from hiring the vehicle again immediately
If you do not follow these terms you will have to pay us any charges, damages and expenses we have to pay for any loss you cause. You may also lose the benefit of any liability waivers which you have purchased

7. Mileage limits

Hires for a period of less than two days are limited to 200 miles. Hires for a period in excess of 28 days are limited to 75 miles per day (2100 miles per 28 day period). All other hires will have unlimited mileage usage, unless otherwise agreed.

8. Charges
All charges are calculated in accordance with our current tariff and on the basis of your use of the vehicle as specified. Unauthorised usage may incur additional charges as published in our current tariff available at the rental location
You will pay on demand charges including
8.1    the rental and other ancillary charges calculated in accordance with this agreement,
8.2    any charge for losses or damage outlined in condition 3.3 and 3.6,
8.3    a refuelling service charge where the vehicle is returned with less fuel than when the rental began. The refuelling service charge is based on the rates published at the rental location
 
8.4    the full cost of repair or replacement for damage or loss including theft including any towing and storage costs, howsoever caused, regardless of fault, to the vehicle to me extent you have not elected to restrict that liability by agreeing to pay the Collision Damage Waiver charge or not arranged appropriate insurance to limit your liability for such costs, 
8.5  a loss of revenue charge whilst the vehicle is being repaired or whilst we secure reimbursement of the vehicle value, where such losses are not covered by the Collision Damage Waiver. Charges for loss of revenue will be calculated at our normal published daily rate from the time the vehicle is incapable of rental until its repair or in the case of write-off until full payment of the vehicle value is received, subject in each case to a maximum liability of 30 days rental charges. In either case, we will take all reasonable steps to ensure prompt repair or payment,
8.6 An excessive cleaning charge, resulting from animals travelling in the vehicle. Cleaning will be chargeable at the rate of £25 per hour
8.7   any delivery and collection charges,
8.8   Value Added Tax and all other taxes on any of the charges listed above as appropriate,
8.9  interest, which shall accrue daily at the rate of 4% per annum above the base lending rate of Barclays Bank plc from time to time on any sum that is not paid when due
If you have requested that some other person or company should be responsible for the charges you will nevertheless remain liable for payment of these charges
 

9.   Insurance application/waiver of liability
If we arrange separate insurance for you, you will be given further information on this at the rental location However you should be aware in entering into the Rental Agreement of the following
The insurance provided by us in accordance with the Road Traffic Acts (or equivalent legislation) provides against liabilities to third parties only. It does not provide against theft of the vehicle, damage due to theft or attempted theft of the vehicle, its parts or accessories, theft of any property in the vehicle or damage to the vehicle, its parts or accessories, or any damage suffered by us due to any of the above preventing us from renting the vehicle for any period of time
In the event of any of the above events happening you will be required to pay us the face value cost of replacing or repairing any damaged items, up to a maximum of the full replacement value of the vehicle. You may however reduce this liability by taking out an optional waiver, as explained below
Collision Damage Waiver: this reduces your Liability for damage arising from a collision, except in any circumstances stated in the insurance policy
Additional Insurance this relieves you of liability in respect of the categories stated on the hire agreement. The extent to which you are covered and any exclusions to cover are set out in the insurance policy which you are advised to read prior to entering into this agreement
The Rental Agreement shows which waiver options you have chosen. You are advised that these waivers may be invalidated if you fail to take reasonable measures for the safety or security of the vehicle, its parts or accessories, or fail to comply with all the restrictions on use
You are further advised that no waiver chosen by you gives protection against any damage caused to tyres or by reason of you hitting a bridge, car park barrier or any other overhead object. You will be liable to pay us for all loss, costs and expense caused by such damage
You should also note that
9.1the insurance cover may end if you do not return the vehicle to the agreed place at the agreed time,
9.2the insurance cover may be cancelled if you have given any false information,
9.3 only drivers we have first approved are covered by the insurance. Full details of cover are available at the rental location.
10. Your own insurance
Where we have agreed separately and you have signed confirmation of your own insurance on the rental agreement, you will provide insurance for the full duration of hire and any extension of the hire period. In that case, we will have agreed the extent of cover, type of policy and the insurer to be used. The scope of cover and policy conditions must be to our satisfaction and must not be altered or diminished. If requested, you will have our interest as owners of the vehicle noted on the policy. In the event of loss or damage to the vehicle, you will allow us to negotiate directly with the insurers with regard to the total loss of the vehicle. Should the policy of insurance fail for any reason you will assume the full financial responsibility and indemnify us against any loss or damage caused to the vehicle and loss of use as described in Condition 7.5
11. What to do in the event of loss or damage to the vehicle
In the event of theft of the vehicle or any of its parts or accessories, or if the vehicle is damaged by a criminal act or in an accident in which someone is injured, you must immediately contact the local police and report the incident. You must also call the rental location to report the incident. You should also report any damage done by any non-criminal act to the rental location. The vehicle must not be used if it is rendered unroadworthy
You should always
·          record the police crime number and the reporting officer's name,
·          collect the names and addresses of any witnesses to the incident,
·          avoid admitting liability or saying anything which may implicate yourself,
·          send to the rental location all papers and documents received relating to the incident,
·          fill in our accident report,
·          at all times co-operate fully with us and the insurers, including where any legal action is taken
Any money you may receive in respect of loss or damage to the vehicle must be immediately forwarded to us and at no time should be spent by you. You will hold any such money in trust for us
12. Information
You acknowledge that we may use and disclose data recorded in relation to this agreement for any future marketing activity, further in the event of any breach of this agreement, such data may be disclosed to any debt collection, credit reference, vehicle recording or any other relevant body. Such information may also be passed to the British Vehicle Rental and Leasing Association (BVRLA) for use by any of its members for the purposes for which the BVRLA is registered under the Data Protection Act 1998.
13. Termination
This agreement will come to an end without further notice if a receiving order is made against you or being a company you go into liquidation, if you call a meeting of creditors, if distress or execution is levied against any of your goods, or if you fail to perform or observe any of the terms of this agreement. Such termination will not affect our right to receive payment of all charges due under the terms of the agreement and to seek compensation for additional costs incurred as a result of your failure to comply with your obligations. We shall immediately be entitled to repossess the vehicle at your cost
14. Severability
In the event that any term of this agreement is held by a court of competent Jurisdiction to be unenforceable or unlawful for any reason, such term will be held to that extent only to be removed from this agreement and the remainder of this agreement shall remain in full force and effect
 
15. Jurisdiction
This Agreement is governed by and construed in accordance with the laws of the country in which the rental commenced. Any dispute arising out of the terms of this agreement will be determined exclusively by the courts in that country


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